Encourage interactive communication by asking open-ended questions. Getting a simple “yes” or “no” inhibits your potential to get genuine feedback. When in doubt, you can always ask why they are saying yes or no to a particular question.
Here are a few examples of how to turn a closed question into an open-ended one:
Closed: Do you like the plan for the systems upgrade?
Open: What about the systems upgrade plan do you like? What don’t you like? Why?
Closed: Are you open to changing our processes?
Open: How should we change our processes?
Open: What do you believe will make our processes more efficient? Why?